News

  • 01 Nov 2023
  • 15:28

INCREASE YOUR PRODUCT VISIBILITY!!

Buy A Sponsored Products Package Today!

Get bonuses and flash sales placements.

  • 09 Oct 2023
  • 13:09

JOIN BLACK FRIDAY 2023 PROMOTIONS!!

Black Friday Promotions are live! Take part in the campaign by submitting your deals on Vendor Center today.

Don't miss out on the Visibility and Sales

Watch this tutorial to see how to join promotions

 

  • 14 Sep 2023
  • 10:38

DELAYED PAYMENT NOTICE

We would like to notify you that payment of your weekly account statement closing on Sunday 24th of September 2023 will be delayed due to the internal quarterly audit to be conducted within our systems. Hence payment for that week will be made the following week.

Your payment will be processed on the 3rd October, 2023. This means you will receive 2 payments during that week (for the previous and the current week).

All your other payments will be made as usual.

We sincerely apologize for any inconvenience this might cause you.

  • 17 Aug 2023
  • 11:10

TODAY!: VENDOR CENTER TRAINING SESSION!!

Join the Final Pre-Migration Vendor Center Training Session and be informed on how to perform all your actions on Vendor Center.

Date: Thursday, 17th August 2023 @ 12:00pm - 1:00pm

Link: https://meet.google.com/ghg-nxnc-rhk

 

Get ready to Join the Session via GOOGLE MEETS!

  • 10 Aug 2023
  • 10:29

TODAY!!: VENDOR CENTER Q&A SESSION!!

Join the Vendor Center Q&A Session and ask all the questions pertaining to the platform that are bothering you.

Date: Thursday, 10th August 2023 @ 12:30pm - 1:30pm

Link: https://meet.google.com/rhk-hkjx-osa

Send your questions to us in advance HERE

Get ready to Join the Session via GOOGLE MEETS!

Stay up to date by checking your emails for important communications

  • 18 Jul 2023
  • 11:02

REVISED SHIPPING FEES

While many categories remain unchanged, kindly review the current shipping fees to ensure your prices are up to date. 

Click to see how to calculate the final price for your product HERE

  • 26 Jun 2023
  • 11:28

DELAYED PAYMENT

Due to our internal quarterly audit, all payments that were supposed to be received this week will be processed next week

You will therefore receive 2 payments next week. 

Sorry for the inconvenience.

~ Your Jumia Vendor Support Team

  • 06 Jun 2023
  • 12:12

  • 11 May 2023
  • 15:57

JOIN JUMIA ANNIVERSARY PROMOTIONS NOW!! 

Jumia Anniversary is here again and as you know, this is the right time for you to see increase in sales.

We have promotions going for this Anniversary at good discounts. 

Update your stock, upload new items, update your prices and join our campaigns at a coool minimum of 5% Discount.

With a seller score of 2.5 and above, you are eligile to join and you enjoy free visibility as well. 

The Jumia Anniversary promotions will be live from 14th to 28th June, 2023.

 

CLICK HERE to book a slot now.

  • 08 May 2023
  • 18:14

WHATSAPP VENDOR SUPPORT CLAIM CHANNEL DOWNTIME

 

Kindly note that our Whatsapp Claim Channel is down and our technical team is working to fix it.

Please use the "Raise a Claim" form to raise all your issue(s).

Once the Whatsapp channel is back on, we will communicate it to you

Apologies for the inconvenience caused.

 

CLICK HERE to raise a claim

    Vendor-Support-small11

  • 28 Apr 2023
  • 10:21

VENDOR CENTER TRAINING SESSION 2!!

DATE: TODAY, Friday 28th April 2023

TIME: 12PM sharp

MEETING LINK: https://meet.google.com/aie-wfkx-vua

Join Us via Google Meets to learn how to use the new Vendor Center platform

  • 08 Jun 2023
  • 12:14

PAYMENT DELAY

Dear Partners,

As communicated via email, we apologize for the delay in the pending payments for this week.

As promised, all pending payments due for this week will be effected as soon as our Technical Team resolves the system challenge currently ongoing.

We value our partnership and are working hard to disburse your payments as soon as possible.

 

Thank you for your patience and understanding.

  • 07 Dec 2023
  • 16:08

KYC VERIFICATION NOTICE

VERIFY YOUR PAYMENT INFORMATION TODAY!!
CLICK HERE to provide proof of ownership of your payment details.

NB: Payment will NOT be made to unverified accounts from the 10th of December, 2023

 

  • 09 Feb 2023
  • 16:37

Seller Center Downtime

Due to a scheduled maintenance of our systems, we wish to inform you that the Seller  Center will experience some downtime from 11 PM to 12 midnight tonight, 9th February 2023. During the downtime, access to the seller center will be suspended.

Kindly ensure that you perform all your necessary operations in order not to be adversely affected by the downtime during the stipulated time.

We sincerely apologize for any inconvenience.

Thank you!
  • 13 Oct 2022
  • 11:54

Black Friday Sponsored Product Packages

INCREASE YOUR VISIBILITY

Subscribe for your package today to promote your products during Black Friday.

Get bonuses and selected products featured on Flash Sales.

Subscribe Now!

  • 04 Oct 2022
  • 12:15

Black Friday Kick Off Event

  • 24 Aug 2022
  • 18:30

Commissions & Packaging Policy Survey

COMMISSIONS & PACKAGING POLICY SURVEY!!

Recent global events and our commitment to a cleaner earth have prompted some changes to our 

Commissions and Packaging policy.

Take 2 minutes to let us know the impact of these changes

Click the link below to submit your response

SURVEY HERE

  • 09 Aug 2022
  • 18:15

Updated Packaging Materials Policy

Know Our Packaging Guidelines!

As communicated via email, Jumia no longer charges pack fees for packaging your orders.

With the exception of Jumia Express orders, Vendors are now solely responsible for packaging their orders. 

You can choose to use your own packaging materials as long as they conform to our packaging guidelines. You can also use Jumia's packaging materials found HERE. (Ensure you select the PUS option and NOT door delivery and specify the VDO station you want the items delivered to)

Click the link below to review the existing packaging guidelines:

View Packaging Guidelines

 

  • 12 Jun 2022
  • 18:38

Sponsor Your Products for Jumia Anniversary

Make sure you purchase a sponsored products package to give your products maximum visibility during Jumia Anniversary!!

Stand out from the rest and grab all the attention!

Enjoy a whopping 50% bonus on your purchase.

 

Click to SUBSCRIBE NOW